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Terms & Conditions

What we do

  • Advise customers on destinations, accommodation, transport, pricing options, visas, vaccinations, travel insurance, cruises, guided tours, and other excursions;

  • Make travel reservations with third-party travel service providers on the customer’s behalf and according to their instructions;

  • Provide the customer with itineraries, tickets, booking confirmations, etc;

  • Forward customer payments to third-party travel service providers;

  • Handle travel reservation cancellations, amendments, and refund negotiations on the customer’s behalf; and

  • Provide ongoing help and support to the customer if something goes wrong on their trip (e.g., they miss their flight).

Our Responsibilities

  • Ensure prompt service without unnecessary delays for the customer.

  • Keep the customer informed and regularly check in with them.

  • Notify the customer in case of an unavoidable service delay.

  • Provide the customer with the best available visa and health advice.

  • Offer honest and transparent information when providing services.

  • Deliver high-quality services.

Customer’s Responsibilities

  • Verify that the correct information is on the tickets (name, date of birth, travel route, etc.).

  • Possess valid passport, accurate birth certificates, and necessary consents for minors.

  • Obtain the required visas and vaccinations.

  • Stay updated on current events (e.g., unrest, disease, weather) that

  • may necessitate canceling or altering reservations.

Payment

  • To confirm your booking, pay the full booking price and service fees upon receiving quotation.

  • We collect booking price on behalf of third-party provider and transfer upon confirmation.

  • Third-party providers have their own cancellation refund policies.

  • Service fees which cover the booking management, are non-refundable.

  • These standard travel industry terms ensure smooth booking process and clear understanding of payment obligations.

Refunds

​As a travel agent, we serve as an intermediary, and all bookings are subject to the terms and conditions of the third-party travel service provider.


In the event of the third-party travel service provider canceling a booking, the following conditions apply:

  • We are not responsible for refunding the customer.

  • The reservation is subject to the third-party travel service provider’s standard traveler terms and conditions and refund policy.

  •   Customers can pursue a legal claim for a refund directly against the service provider.

  • If internal complaint mechanisms at the third-party travel service provider are unsuccessful, customers may seek assistance from the Consumer Protection Office.

  • If the third-party travel service provider reimburses us the refund owed to the customer, we will expedite the refund to the customer.


You may cancel your reservation with the third-party travel services provider.

  • The third-party travel services provider cannot charge a cancellation fee if the cancellation occurs because the customer is ill, has been hospitalised or has died.

  • The third-party travel services provider can charge a reasonable cancellation fee if the customer cancels for a different reason (e.g., the customer changed their mind).

Limitation of liability and indemnities

We are not liable for any refunds, associated costs or damages if:

  • you are injured or become ill on the trip you booked through Trip Travel;

  • you are not satisfied with the services of the third-party travel services provider; and

  • the third-party travel services provider was dishonest about their services.

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